Fill out the quote form on our homepage and we'll get back to you with a fixed price the same day. For larger or unusual properties, we may follow up with a quick call to make sure everything is accurate.
No — our team arrives fully equipped with all products and tools needed. If you have a preference for specific products (eco-friendly, fragrance-free, etc.), just let us know when booking and we'll accommodate where possible.
Duration depends on the size and condition of the property, plus any add-ons selected. End of tenancy and deep cleans have a minimum of 6 hours labour. We'll give you a time estimate when you book. For bond cleans, we typically send two cleaners to reduce the time on-site.
This depends on the size of the job and availability. Larger cleans — especially end of tenancy — typically involve two cleaners, which cuts the time in half. Smaller jobs may be a single cleaner. We'll let you know at booking.
No. Many of our clients leave a key or provide access details. All Kleanly cleaners are background-checked, fully insured, and trusted to work unsupervised. You'll receive a notification when the clean is complete.
Payment is processed securely after your clean is completed — not before. We accept all major cards. Your payment details are encrypted and never visible to our staff.
If anything on your checklist was missed, we'll return to fix it at no charge. We work to a detailed checklist on every job and take quality seriously. If you're not happy after a revisit, we'll make it right.
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End of tenancy & deep clean
Our end of tenancy clean covers every room thoroughly — oven cleaning (including trays), internal windows and sills, cupboard and drawer interiors, light fittings, skirting boards, range hoods, and extractor fans. See our full checklist for the complete room-by-room breakdown. Optional add-ons (carpet cleaning, balcony, garage, etc.) can be added at booking.
No — carpet cleaning is an optional add-on. We recommend it if you have pets, children, have lived in the property for several years, or if your agent has specifically requested it. Staircases and hallways each count as a separate area.
Not reliably. Residential carpet cleaning is designed to improve hygiene — extracting dust, allergens, and general soiling — not to remove set-in stains. Light or superficial marks may improve, but stain removal is not guaranteed. For heavily stained carpets, an industrial specialist may be needed.
An area is any carpeted space up to 10 square metres — a bedroom, dining room, lounge, hallway, staircase, foyer, or walk-in wardrobe. Larger open-plan spaces count as multiple areas. For example, a 13m² living/dining area counts as 2 areas.
Yes — in the vast majority of cases. Our quotes are fixed based on the information you provide. They assume: accurate bedroom/bathroom counts, all relevant add-ons selected, a property in typical move-out condition, and no unusual access restrictions. If our team arrives and finds the property significantly larger or in a much worse condition than described, we'll contact you before proceeding with any additional time.
If your agent or property manager raises any cleaning concerns after our visit, we'll return within 72 hours and re-clean those areas at no charge. The guarantee applies to the checklist items included in your booking — optional add-ons that weren't selected are not covered.
Both services use the exact same rigorous checklist and standards — the difference is the intent. An End of Tenancy clean is designed to meet the requirements of your agent or property manager so you get your bond back. A Deep Clean is for homeowners who want to refresh their property without moving out. Same result, same price, same team.
What we don't clean
Chandeliers or individual light bulbs
Fireplaces or flues
Fly screens
Ceiling fans (blades only, not motors)
Air conditioning units or filters
Picture rails or cornices above reach
Biohazards or hazardous waste
Silicone remediation or grout re-sealing
Guaranteed stain removal from carpets
Embedded pet hair in carpet
Furniture removal or cleaning underneath
Odour removal treatments
Paint removal or touch-ups
Exterior walls or roofs
Still have questions?
We're happy to help before you book.
Send us a message and we'll get back to you the same day.
