Privacy Policy

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our site, request a quote, book a service, or contact us.

• Personal Identification Information: Name, email address, phone number, physical address (for cleaning services), and billing information.
• Non-Personal Identification Information: Browser name, type of computer, technical information about your means of connection to our site (like your operating system and internet service provider), and IP address.
• Cookies: Our website may use "cookies" to enhance your user experience. You can choose to set your web browser to refuse cookies, but some parts of the site may not function properly as a result.

2. How We Use Your Information

Kleanly collects and uses your personal information for the following purposes:

• To provide and manage our services: To schedule, execute, and manage your cleaning bookings.
• To improve customer service: Your information helps us respond to your customer service requests and support needs more efficiently.
• To process payments: We use the information you provide about yourself when placing an order only to service that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails or SMS: We may use your email address or phone number to send you updates regarding your booking. It may also be used to respond to inquiries, questions, and/or other requests.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

We may use third-party service providers (such as website hosts or booking software) to help us operate our business and the site or administer activities on our behalf. We only share your information with these parties for those limited purposes.

5. Third-Party Websites

Users may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site.

6. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request that it be corrected if it is inaccurate. If you wish to access or update your information, please contact us using the details below.

7. Changes to This Privacy Policy

Kleanly has the discretion to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

• Website: https://www.kleanly.com.au
• Email: hello@kleanly.com.au